Quick Fixes

Before diving into specific issues, try these quick solutions that resolve most problems:

Refresh the page and try converting again
Disable other extensions temporarily to check for conflicts
Restart Chrome browser completely
Check your Chrome version – we support Chrome 88 and newer

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Extension Not Working

Extension icon not visible

• Check Extensions page: Go to chrome://extensions/ and ensure HTML to PDF is enabled
• Pin the extension: Click the puzzle piece icon in Chrome toolbar, then pin our extension
• Reinstall: Remove and reinstall the extension from Chrome Web Store

Extension icon grayed out

• Refresh the page: The extension needs a fully loaded page to work
• Check the URL: Extensions don’t work on Chrome internal pages (chrome://, file://)
• Wait for page load: Ensure all content, images, and scripts have finished loading

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PDF Download Issues

PDF doesn’t download

1. Check download settings: Go to Chrome Settings → Downloads
2. Clear browser cache: Chrome Settings → Privacy → Clear browsing data
3. Disable popup blockers: Allow downloads from the current site
4. Try incognito mode: Test if the issue persists in private browsing

Download stops or fails

• Check available disk space: Ensure you have enough storage
• Try smaller content: Very large pages may cause timeouts
• Disable VPN: Some VPNs can interfere with downloads

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Conversion Quality Issues

Missing content in PDF

• Wait for full page load: Don’t convert until everything is visible
• Scroll through page: Some content loads only when scrolled into view
• Check for dynamic content: Expandable menus or tabs need to be opened first

Poor formatting or layout

• Set browser zoom to 100%: Other zoom levels can affect PDF layout
• Close developer tools: F12 panel can impact conversion
• Try different viewport: Resize browser window before converting

Images not appearing

• Allow images: Check if image blocking is enabled in Chrome
• Wait for image loading: Large images may need extra time
• Check image sources: Some sites block external image access

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Site-Specific Issues

Conversion blocked on certain sites

• Check site permissions: Some sites restrict content access
• Try incognito mode: Bypass potential tracking restrictions
• Wait and retry: High-traffic sites may have temporary limitations

Login-required content

• Login first: Ensure you’re signed in before converting
• Keep session active: Don’t let login sessions expire during conversion
• Check private browsing: Some sites don’t work in incognito mode

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File Upload Problems

HTML file won’t upload

• Check file format: Only .html and .htm files are supported
• Verify file size: Very large files (>50MB) may have issues
• Check file encoding: Ensure UTF-8 encoding for best results

Missing resources in converted PDF

• Keep files together: Place HTML file in same folder as images/CSS
• Use relative paths: Avoid absolute file paths in your HTML
• Check file permissions: Ensure browser can access all referenced files

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Performance Issues

Slow conversion

• Close other tabs: Free up browser memory
• Check system resources: Close unnecessary programs
• Try smaller content: Break large pages into sections

Browser freezing

• Update Chrome: Ensure you’re using the latest version
• Clear cache: Remove accumulated browser data
• Restart browser: Close Chrome completely and reopen

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Still Need Help?

If none of these solutions work:

Email Support: rob384392black@gmail.com
Check our FAQ: Here

When contacting support, please include:

• Chrome version (chrome://version/)
• Extension version
• Operating system
• Description of the issue
• Steps you’ve already tried
• Screenshot of any error messages

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Prevention Tips

Keep Chrome updated for best compatibility
Allow sufficient loading time before converting
Test with simple pages first when troubleshooting
Bookmark working solutions for future reference
Report persistent issues to help improve the extension